Product Support Specialist
Are you a hands-on personality with a great interest in VR who can operate our systems during training at our customers? Do you have the confidence to support trainings with knowledge and competence, provide demos for potential customers, feel responsible for our Product Quality by testing our soft- and hardware and enjoy working on various projects in a team? Then this is the job for you!
We are looking for someone who wants to become an expert of our systems, who is strong in the technical field and thinks in a product- and customer-oriented way. You know how to structure and convey the information you receive in the correct way between our customers, your team, managers and other departments. You operate our systems independently and as part of a team. You remain calm under pressure to make adjustments and you have strong communication skills, while you:
- Operate our systems during demos and training and keep our systems, batteries and replicas running
- Assist the instructors during training, make adjustments or changes to existing or prepared training scenarios
- Clearly describe and communicate the customer’s wishes in the field of new to develop training scenarios.
- Clearly document changes in existing training scenarios and to our systems
- Test new software or new hardware or adjustments made to existing systems
- Correct administration and handling of support questions, malfunctions and repairs
Requirements
- A completed education at MBO+/HBO level and affinity in the field of IT, technology, games and/or serious gaming
- The capacity to work in a results and solution-oriented manner
- Creative, punctual and accurate
- Willing to travel and work irregular hours
- Willing to spend several days at our customers’ locations in the Netherlands and on an incidental basis abroad
- Able to communicate in English, both verbally and in writing
Benefits
- A challenging job for 32 to 40 hours per week
- A start-up-like working environment
- Independence and flexible working hours
- Working from a repurposed airplane shelter on Technology Base Enschede with your own private parking spot.
